Frequently Asked Questions

Yes, you can book Group Tour directly at narasindotours.com website.

You can enter through the "Tour" tab on the home page page, and select the type and date of the Group Tour you want.

You can make DP payment only or can directly pay in full.

You can make payment at least 21 days before the departure date.

Hotel Accommodations, Tour events (including entrance fee) are listed in the travel itinerary, food & beverages as per the listed itinenary trip.

Hotel Accommodations, Tour events (including entrance fee) are listed in the travel itinerary, food & beverages as per the listed itinenary trip.

If within a period of 0 - 30 days then DP is scorched, 30 - 20 days then 50% of total invoice, 19 - 10 days then 75% of total invoice, and less than 10 days then 100% of total invoice.

Passport, VISA, health certificate, and other documents required for entry into a country that is true and still valid.

You can make payment ONLINE on website, with Credit Card (Visa / Master / JCB), ATM, Direct Debit, Internet Banking and also Mobile Banking.

You can contact us at +6261 415 9939 and our Helpdesk staff will always help you.

To book a hotel at narasindotours.com, you can directly click on the hotel and select the area or directly the name of the hotel you want, enter the check in and check out date on the right, enter the number of people in one room, then will appear the choice of several types of rooms, you can simply choose in the right column on the right how many rooms and click the message.

Yes, you can book a hotel that is abroad in accordance with the existing hotel agreement with Narasindotours.com.

Yes, you can see hotel information ranging from room type, address and room price are all on Narasindotoursw.com.

For hotel reservation cancellation you can do if the departure is still far and the price you choose is not NON Refundable Price. But if you choose Non Refundable price price then hotel reservation can not be canceled even though your schedule is still far.

Yes, the room rates on narasindotours.com website include taxes and other charges. No laundry, telephone and mini bar or personal expenses are excluded.

Yes, you can use a valid promotional code.

For booking room type you can do when booking at website narasindotours.com. But we can not give certainty because it's all based on hotel policy.

To cancel and change you can contact our Helpdesk directly at +6261 415 99399.

Payment system that can be used for Customer is Credit Card, Transfer ATM, Cash Deposit, Mobile Banking, SMS Banking, Internet Banking

For ATM Transfer payment, Cash Deposit, Mobile Banking, SMS Banking or Internet Banking, you will be given 120 minutes.

You can make payments via ATM Transfer via ATM which contain ATM Bersama logo, Prima, and ALTO.

In addition to cash and debit payments, you can also make payments by credit card with VISA or Master logo.

Each airline will provide baggage which is included in the ticket price (except Air Asia and Mandala). This is the policy of each airline for passengers to purchase baggage.

Each airline will provide baggage which is included in the ticket price (except Air Asia and Mandala). This is the policy of each airline for passengers to purchase baggage.

The data we need to place a ticket reservation is, contact person's personal data such as Name, No. Tel, and E-Mail Address. And also we need Passenger data, such as Name, Date of Birth, No. Identity, and also Citizenship.

You do not need a passport when you want to book a plane ticket domestically.

To prevent undesirable things, you must include the Name, No. Tel, and E-Mail Address contacts can be contacted by narasindotours.com.

Not all airlines can do web check-in. Airlines flights that can do web check-in are Air Asia, Lion Air, Citilink, Merpati, and Garuda Indonesia.

Ticket prices for children begin to apply for 2-12 year olds, while tickets for infants are applied for under 2 years of age. Each airline has its own policy for the price of children and baby tickets